Helpful Hints for the Spa

Scheduling Spa Services

We recommend scheduling spa services prior to arrival to ensure desired times and treatments. Please arrive a minimum of 30 minutes to 1 hour prior to your scheduled appointment to allow time for check-in, and to shower, relax and soak before your treatment. The warm temperatures and quiet time will prepare you for your bodywork. Late arrivals will result in a shortened spa experience, as your treatment will conclude at the scheduled time. Reservations for spa services must be guaranteed with a credit card.

Cancellations

Cancellations of spa appointments must be made 24-hours in advance of the appointment – during business hours – or the guest’s credit card will be charged for the full cost of the treatment(s). We also require that cancellations of spa treatments must be made by speaking with an Ojo Caliente Mineral Springs staff member and not left on voice mail.

Gratuities

Gratuities are not included in the price of treatments and are gratefully received to acknowledge good service. The typical range is 18-20% of the price of the treatment(s) and may be made in cash or charged to credit cards.

Robes, Lockers & Towels

All guests who purchase a spa treatment (with the exception of a Milagro Wrap, Private Tub, and Private Ritual Herbal Bath) will receive a complimentary robe, locker, towel and bath amenities to use during your stay (a $15 value). Please keep valuables locked in your room, locker or vehicle. Locks are available for purchase at the front desk.

Gift Cards

Share the Ojo Caliente experience with someone special. Gift Cards may be purchased by phone, online or in person. Gift Cards can be mailed or held at the spa entrance for pick-up. 

Children

Children 12 & under are permitted in the large pool and springs area from 10 am and 6 pm only, or in private pools from 8 am to 10 pm, with parental supervision. Babies and toddlers who are not potty trained are allowed in the large pool if they are wearing swim diapers. The entire Springs and Spa area is a Whisper Zone so that guests can have a quiet peaceful experience at this unique retreat, so we ask that parents supervise their children of any age at all times. Please note that all children under the age of 14 must be accompanied by an observer 18 years or older. 

Disclaimer

Hot water and sudden temperature changes can be stressful to your body. If you are pregnant or have chronic health problems, please consult your healthcare professional before your visit. The

consumption of alcoholic beverages may impair judgment and/or cause loss of consciousness and is strongly discouraged. Natural mineral water may discolor some jewelry. Natural clay and mud

may stain some fabrics.