Helpful Information & Policies
TRANQUILO: Ojo is sacred and tranquil. Please whisper when soaking, and help us protect the Ojo Experience for everyone to enjoy. Thank you.
Like so many other popular destinations, we expect higher than normal visitation during this Labor Day Holiday Weekend. We are grateful for the continued patronage from our long-time guests, and especially by our fellow New Mexicans. We would like to suggest to perhaps visit Ojo midweek during non-holiday periods when we are less crowded to ensure you have the relaxing experience that you are expecting, and that Ojo is known for. Have a safe and enjoyable holiday.
- In order to protect the integrity of these sacred waters, we ask that all guests shower with soap to remove any oils and lotions from their skin, especially after spa treatments, before entering the pools. The only exception is the use of natural, oil-free sunscreen.
- Springs' entry for day guests includes the use of one towel. Additional towels can be rented for $2 per towel. Thank you for helping us with our ongoing commitment to the environment and the sustainable use of water and energy.
- All guests who purchase a spa treatment (with the exception of Milagro Wrap, Private Indoor Tub and Private Ritual Bath) will receive a complimentary robe, locker with lock and one large bath sheet/towel for use during their stay.
- We recommend that day guests bring a robe, flip flops and towels.
- All lodging guests receive complimentary robes and towels for use during their stay.
- We recommend that all guests secure valuables in a room or vehicle, or bring a lock for the locker room. Locks are available for purchase for $5 at the spa entrance.
Hours of Operation
Ojo Caliente Mineral Springs Resort & Spa is open year round.
The mineral pools are open from 8 am - 10 pm every day.
Private Outdoor Pools can be rented from 9 am - 10 pm (last reservation is 9 pm).
Spa appointments are available from 9 am - 9 pm (last appointment is 8 pm).
In order to preserve the quiet and tranquil nature of this sacred place, the entire springs and spa area is a designated Whisper Zone. We appreciate your assistance in helping us to protect and maintain the unique character and essence of this legendary oasis.
Robe & Locker Amenity for Day Guests
Guests can now rent robes and lockers to use for the day. $15 day rate includes a robe, locker with lock and one large bath sheet/towel. Lockers alone are still available free of charge. We recommend guests bring their own lock or locks can be purchased for $5 at the front desk. Free lockers do not include a robe or large bath sheet/towel. Rental fee is for the day. Storing items in lockers overnight is not permitted.
No Smoking Policy
Ojo Caliente Mineral Springs Resort & Spa is a non-smoking facility. Smoking is permitted in the large center parking lot only. No Smoking within 30 feet of any building.
Bathing suits are required in all public pools. Clothing is optional only in our Private Outdoor Pools which may be reserved for an additional fee at the Spa Entrance. We recommend that guests bring robes and sandals/flip flops to wear around the pools. Guests lodging with us are provided a robe to use during their stay. A full line of men's, women's and children's bathing suits, clothing, sandals and robes are available for purchase in our expanded Gift Shop.
Parents and guests with children are always welcome to Ojo, however please be aware that the entire Springs and Spa area is a Whisper Zone so that guests can have a quiet, relaxing and peaceful experience at this unique retreat. We ask that parents supervise their children of any age at all times. In an effort to provide a quiet and tranquil experience for our guests, we offer the following accommodations for children:
• Children under age 2 enter free with a parent or guardian.
• Children 12 years old and under are welcome with parental supervision from 10 am and 6 pm in the Large Pool only, and anytime in Private Pools for an additional cost. Children must be 13 years of age to enter all other pools.
• Babies and toddlers who are not potty trained are allowed in the Large Pool or Private Pools if they are wearing swim diapers.
• Please note that all children under the age of 14 must be accompanied by an observer 18 years or older.
When is admission free?
Please note that Springs entry is free if you are staying in a lodging unit or spending $100 or more in spa treatments Monday - Thursday. Springs entry is also free for New Mexicans on their birthday, with a valid New Mexico ID. See the seasonal specials for details.
Complimentary internet access is available in the spa entrance lobby and in the hotel lobby, wine bar and lounge.
Hot water and sudden temperature changes can be stressful to your body. If your are pregnant or have chronic health problems, please consult your health care professional before entering any of the mineral pools.
Water Quality & Pool Maintenance
The New Mexico Environment Department regulations for all hot springs in the state were revised in 2008. Ojo Caliente Mineral Springs works diligently to stay well within these requirements, maximize water quality and optimize our bathers' experience. Examples of a few methods that we employ in our efforts in maximizing water quality include: maximizing pool flow and turnover rates; draining, thoroughly cleaning and refilling all of our non-chlorinated pools at least twice weekly; using ozone and ultraviolet light for sterilization of our waters; the filtration of our waters; and maintaining a rigorous and regular microbiological water testing protocol to monitor water quality and insure adherence to the regulation's standards.
All of the pools are drained, thoroughly cleaned and refilled at least twice per week. We feel very strongly about our responsibility to the public to protect the health and well-being of our guests. The Large pool is a chlorinated pool with a filtration system. The Mud pool is drained and cleaned daily.
These recently developed regulations and corresponding practices have resulted in Ojo's waters being cleaner than ever!
If you must cancel, we require 72 hours advance notice for lodging reservations, and 24 hours advance notice for cancellation of spa treatments. Otherwise, your credit card will be charged for the full cost of the room and/or treatment(s). We also require that cancellation of spa treatments must be made by speaking with an Ojo Caliente Mineral Springs staff member and not left on voice mail.
Check in and Check out
Check in is 3 p.m.
Early arrivals are welcome to use the pools prior to check in.
Check out is 11 a.m.
Guests are invited to use the pools throughout the day.
Throughout your massage you are discreetly covered. Your therapist may terminate the massage for any use of inappropriate language or actions. Our staff of licensed massage therapists and spa attendants work to make your spa experience an especially rewarding one. If you have enjoyed your services, it is customary to leave a gratuity. We reserve the right to refuse service to anyone.
The consumption of alcoholic beverages, either before or during the use of the facilities at Ojo Caliente Mineral Springs may increase the effect of altitude, low blood sugar and chronic health conditions. It may also impair judgment and/or cause loss of consciousness and is strongly discouraged.
Food and Beverages
Guests are encouraged to picnic on the grounds in designated areas. However, no glass, coolers or outside food and beverage are permitted around the pools or inside the spa/bathhouse buildings. Snacks and beverages purchased from the gift shop and the Artesian Restaurant which serves breakfast, lunch and dinner, are permitted in the pool areas.
In keeping with the traditions of the mineral springs, and the nature of a healing retreat, we do not have phones in our rooms. There is a public pay phone located in front of the hotel. Cell phones are permitted inside guest rooms and large parking lots only. As a courtesy to all of our guests, cell phone use is not permitted inside the Springs or any indoor or outdoor public area.
There is plenty of parking just steps away from the pools and all lodging. Handicapped parking is located on the East side of the hotel.
We gladly accept VISA, MasterCard, Discover and American Express and traveler's checks. We do not accept personal checks.
No pets permitted at the Springs with the exception of Service Dogs (cleaning fee charged if necessary). We strongly discourage guests from bringing a pet and leaving it unattended or tied to their car. If you have questions about our pet policy, please call us before you arrive.
Please inform us of your special needs when making reservations. There is parking for those with disabled parking permits, and a ramp, located on the East side of the hotel.
The Gift Shop
El Mercado carries everything from swimwear to an international selection of books and CD's. Famous for the Ojo line of body care products, El Mercado is a must for those last minute gifts. Gift boxes available. Check out the online store for the best of the Mercado.
We provide shampoo, conditioner and body wash in locker rooms.